What can I expect on the first visit?
On your first visit your therapist will complete an evaluation of your injury or condition and determine their treatment plan which they'll begin working on with you that day. You can expect your appointment to last about one hour. We'd appreciate you arriving 10-15 minutes before your first appointment to get your registration in order. If you need to be finished by a specific time, please let us know at the beginning of your session.
What do I need to bring with me?
You should bring in your prescription from your doctor and your insurance information including your card. You will also need a photo ID and credit card. We ask that you fill out the necessary forms and bring them in with you completed for your first appointment. Click here for the forms (PDF format).
How should I dress?
It all depends on the nature of your treatment, and body part being treated, but we suggest you wear a t-shirt, shorts or sweatpants and sneakers if possible. Locker rooms with showers and changing rooms are available for your comfort and convenience.
What is the best time to come to your office so that I don’t have to wait long?
We will accommodate your availability, however, demand for our services is greatest from 7-9am, 12-1pm and 5-8pm. We appreciate if your schedule can accommodate 9am-12pm or 1pm-5pm.
How many times per week will I need to attend physical/occupational therapy?
This depends on your injury or condition but we typically see patients 2 to 3 times per week.
How many visits will I need?
This depends on your progress and can be better estimated by your therapist after a few treatments.
How long does a full course of treatment take?
This is totally dependent on the extent of your individual injury or condition. We typically see patients for 6 to 8 weeks but your therapist can give you a better idea once they evaluate you and review your progress.
What types of treatment will I receive?
We have painstakingly created multiple centers of excellence under one roof in our 14,000 square foot facility. This places more treatment options, technology and know how at your therapist’s disposal. Our patients benefit from, and enjoy utilizing, machines such as our AlterG anti-gravity treadmill, Biodex isokinetic strength training and evaluation unit, mechanical traction, 4 hip machines, 5 cable columns, 2 leg presses to name only a few. Our therapists are trained in the latest and most effective manual therapy techniques including ART and soft tissue and joint manipulation/mobilization. Ultrasound, electric stimulation and Game Ready cryotherapy compression are frequently utilized to control pain and swelling and improve functional performance.
Will I receive sufficient one-on-one time with my therapist?
Yes. Your therapist will balance his or her time to ensure you receive the attention you need.
Can my therapist provide me with a diagnosis?
Your doctor will typically provide a diagnosis on your prescription. We will assess your level of impairment and develop a rehabilitation program based on your physician’s diagnosis and your therapist’s assessment. Your therapist will also keep your doctor informed of your progress.
Do I have to see my doctor before coming for physical therapy?
One of our Board Certified Physical Therapists can evaluate you and give you insight into possible biomechanical causes for your condition or simply help improve your performance. If you continue to be seen after 30 days or 10 visits you are then required to see your physician. Please contact your insurance carrier as they may not cover services without a prescription.
Are there physical therapy specialists?
There are specialists with Board Certifications and advanced degrees in certain areas which we're proud to say STAR has on staff. Other therapists have extensive experience with certain techniques or body parts which become their individual focus. We always match our patients with a therapist that's well suited to their needs.
Do STAR’s physical therapists make out of office visits? Can they come to my home?
We prefer to treat patients in our facility as we have the best resources here to aid in your treatment and optimize your recovery.
How long have you been in business?
STAR on 56th Street opened in 1999 so we're currently in business 14 years. STAR’s physical therapist owners have been practicing for over 20 years each. We moved to our current custom-built facility at the same address in July 2012.
What hospitals are you affiliated with?
Since STAR is an independently owned practice, we treat patients from most hospitals in NYC including many outside the city.
How does the billing process work?
We have a billing team that specializes in interfacing with insurance companies to ensure that all appropriate visits are covered and paid in a timely manner. We do the billing so you can concentrate on getting the help you need to get better. Feel free to speak with one of our billing specialists if you’d like more detail or to discuss your personal benefits.
How much does it cost to come there?
The cost is primarily dependent upon your personal insurance plan. Deductibles and whether or not they've been met yet this year, co-pays, co-insurance all vary and there are thousands of plans! Your diagnosis and treatment time will also factor into the cost. We'd be happy to put you in touch with one of our billing specialists who can speak with your therapist and give you a better idea of your financial responsibility.